Refund policy

Returns

We want you to be happy with your purchase from The Trendy Toad. We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging when applicable.

To request a return, please contact us before sending anything back. Do not return an item to the address shown on the original shipping package unless we specifically instruct you to do so. Because some products may be fulfilled by different fulfillment partners, the correct return instructions may vary by order.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible and include your order number and photos of the item and packaging.

If we determine that the item arrived damaged, defective, or incorrect, we will work with you to provide an appropriate replacement or refund at no additional cost.

Non-Returnable Items

Items that have been used, altered, damaged after delivery, or returned without prior authorization may not be eligible for a refund. Gift cards and any products specifically marked as final sale are also non-returnable.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.

Cancellations

We begin processing orders as quickly as possible. If you need to cancel or change an order, contact us immediately. We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

For questions about a return or refund, please contact us through our Contact page.